17-Feb-2026
Team-based assessments in human-robot workplaces can avoid morale plunge, advises research
University of Toronto, Rotman School of Management
A recent study shows that human employees can believe their jobs are at risk and their morale can sink when working with robots, specifically where performance comparisons are involved. Just as employees can divide into cliques -- psychologically identifying themselves with an "in" group they belong to and "out" groups they don't -- humans can feel in competition with robot counterparts and outclassed by them. recent study shows that human employees can believe their jobs are at risk and their morale can sink when working with robots, specifically where performance comparisons are involved. Just as employees can divide into cliques -- psychologically identifying themselves with an "in" group they belong to and "out" groups they don't -- humans can feel in competition with robot counterparts and outclassed by them. Fortunately, companies may be able to ease the discord. One possibility the researchers found, was to assess employee performance against a benchmark. Even more promising though were team-based incentive policies. When study participants were told they were being evaluated and rewarded in a human-robot team instead of individually, their workplace attitudes were not negatively impacted.
- Journal
- European Journal of Social Psychology
- Funder
- Guangdong 13th-Five Philosophy and Social Science Planning Project, Shenzhen Natural Science Fund, Social Sciences and Humanities Research Council of Canada