How skills from hospitality and tourism can propel careers beyond the industry

Far from the stereotype of low-wage, low-skill positions, hospitality and tourism jobs could be powerful launchpads for broader career success, according to a new study from the University of Surrey. Researchers believe that working in these roles cultivates a wealth of transferable skills that can lead to lucrative opportunities in sectors like finance, healthcare, and technology. 

In a study published in the Annals of Tourism Research, a team led by Dr Brigitte Stangl identified 116 unique transferable skills that employees gain while working in these sectors, highlighting the industry’s role as a vital training ground for essential skills. 

The study found that employees in hospitality and tourism developed this rich number of soft skills, including emotional intelligence, teamwork, and cultural awareness. These competencies are not only applicable within the industry but can also significantly enhance career prospects in various other fields. For example, many former hospitality workers successfully transitioned into high-demand roles in banking, healthcare, and IT, leveraging the skills they honed while serving customers. 

Dr Brigitte Stangl, Senior Lecturer in Tourism and lead-author of the study at the University of Surrey said: 

“Many people underestimate the value of skills developed in hospitality and tourism jobs. Our findings demonstrate that these roles do not just provide immediate employment; they equip individuals with critical skills such as communication, problem-solving, and adaptability—qualities that are highly sought after in many industries.” 

The study highlights that the tourism and hospitality sectors are facing challenges in recruiting and retaining talent, often due to negative stereotypes and perceptions surrounding these jobs. However, by reframing the narrative and emphasising the valuable skills gained through these roles, the industry can attract a more diverse workforce. 

Dr Brigitte Stangl continued: 

“With the tourism and hospitality industry projected to contribute significantly to the global economy in the coming years, this research serves as a wakeup call to re-evaluate how we perceive these professions. The findings encourage both potential employees and employers to recognise the long-term benefits of working in this sector—not just as a job or long-term career within tourism and hospitality, but as a stepping stone to greater opportunities outside the sector.” 

[ENDS]  

Note to editors:  

• Dr Stangl is available for interview, please contact mediarelations@surrey.ac.uk to arrange.     

• The full paper is available in the   Annals of Tourism Research