Neglecting “unknown unknowns” may influence decision-making

New experimental data support the idea that people tend to assume the information they have is adequate to comprehend a given situation, without considering that they might be lacking key information. Hunter Gehlbach of Johns Hopkins University and colleagues present these findings in the open-access journal PLOS ONE on October 9, 2024.

When navigating alternative perspectives, people may demonstrate psychological biases that influence their ability to understand others’ viewpoints. For instance, in the bias of naïve realism, people presume their own subjective perspective is objective truth.

Gehlbach and colleagues now propose the existence of a related bias, which they call the illusion of information adequacy: the failure to consider the possibility that one might be missing key information. For instance, one driver might honk at a car stopped in front of them, only to then see a pedestrian crossing the road—a possibility they hadn’t considered.

To demonstrate the illusion of information adequacy, the researchers presented 1,261 study participants with a hypothetical scenario in which they had to recommend whether two schools should be merged or not, as well as answer questions about their perceptions. Some participants received information about the benefits of merging, some about the benefits of staying separate, and some about both.

In line with the illusion of information adequacy, participants who—unbeknownst to them—lacked either the pro-merge or the pro-separate information tended to assume that the information they had was just as adequate as others’ information, that they were just as well equipped to make a thoughtful recommendation, and that most others would make a similar decision. Indeed, people lacking pro-merge information tended to recommend the schools remain separate, and vice versa.

Notably, a subgroup of participants who later received the information they initially lacked tended to stick with their original decisions. However, this subgroup’s combined final recommendations did mirror the recommendations of the subgroup that initially received all the information.

The authors suggest that the ability to navigate other perspectives might be improved by encouraging people to consider whether they may be lacking key information. Meanwhile, additional research could deepen understanding of this type of bias.

The authors add: “A major source of misunderstanding and conflict in our daily lives arises from this paradox: We know that, in theory, there are plenty of things that we don't know we don't know. Yet, in practice, we almost always behave as though we have adequate information to voice our opinions, make good decisions, and pass judgment on others. A little more intellectual humility about what we do and don't know would serve us well.”

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In your coverage please use this URL to provide access to the freely available article in PLOS ONE: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0310216

Citation: Gehlbach H, Robinson CD, Fletcher A (2024) The illusion of information adequacy. PLoS ONE 19(10): e0310216. https://doi.org/10.1371/journal.pone.0310216

Author Countries: U.S.A.

Funding: Dr. Hunter Gehlbach received start-up funds from Johns Hopkins University School of Education. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.