image: Henry Ford Health has earned two distinguished recognitions, the HX Pinnacle of Excellence Award® and HX Guardian of Excellence Award®, both in the category of Consumer Experience and granted by Press Ganey.
Credit: Henry Ford Health
DETROIT (Jan. 8, 2024) – Henry Ford Health has earned two distinguished recognitions, the HX Pinnacle of Excellence Award® and HX Guardian of Excellence Award®, both in the category of Consumer Experience and granted by Press Ganey, a leading organization focused on patient experience measurement and healthcare performance improvement. These awards reflect Henry Ford Health's unwavering commitment to providing an exceptional care experience for each of its patients and their families.
"We are immensely proud to receive the Pinnacle of Excellence and Guardian of Excellence Awards from Press Ganey,” said Bob Riney, President and CEO of Henry Ford Health. “These awards symbolize our deep-rooted commitment to transforming patient care. Every day, our team strives to exceed expectations, not just in clinical excellence, but in creating an experience that is compassionate, empathetic, and responsive to the needs of our patients and their families. When we put patients first, excellence follows.”
The Pinnacle of Excellence Award recognizes the overall top performer for online Consumer Experience. The Guardian of Excellence Award is given to organizations that have achieved the top 99th percentile or higher performance for online Consumer Experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
"We are committed to being relentless advocates for those we serve – making the impossible, possible – every day,” said Heather Geisler, Executive Vice President and Chief Marketing, Communication & Experience Officer of Henry Ford Health. “These recognitions are not only a measure of patient satisfaction, but also of the impact we make and the depth of the relationships we’ve built with those patients. Beyond metrics, it gets to the heart of what we do. As we celebrate these achievements, we remain focused on innovating and elevating the patient experience while ensuring that every patient feels heard, valued and cared for.”
The Pinnacle of Excellence and Guardian of Excellence Awards by Press Ganey are prestigious recognitions in the healthcare industry, awarded to organizations that demonstrate exceptional commitment to enhancing the patient experience.
"Each day, Henry Ford Health exemplifies dedication to their patients and workforce, showcasing a commitment that extends beyond the boundaries of their facilities," said Patrick T. Ryan, Chairman and CEO of Press Ganey. "In prioritizing both their employees and the communities they serve, Henry Ford Health sets a remarkable standard for compassionate healthcare. It is with great honor that we stand as partners, celebrating the outstanding achievements of Henry Ford Health."
The Pinnacle of Excellence Award is based on a comprehensive evaluation using advanced analytics, including a scoring model that integrates data from over 100 online sources. This award is a hallmark of consistent excellence in key performance indicators such as provider attitude, thoroughness of examination, and clarity of instructions. It highlights organizations that not only meet, but consistently exceed, industry standards in patient care.
The Guardian of Excellence Award is given to healthcare organizations that have achieved the top 1% of performance in consumer experience. This award is a testament to achieving the highest standards of patient care and satisfaction. Winning this award signifies that Henry Ford has excelled in critical aspects of patient experience, reflecting an extraordinary level of commitment from its team members and management.
To learn more about Henry Ford Health or request an appointment, visit henryford.com.