Content that engages your customers (IMAGE) Bocconi University Caption Communication on social media must strike a delicate balance between attracting attention and consistency with brand positioning, according to a study by Sara Valentini, Bocconi Unversity, Milan Credit Weiwei Chen, Bocconi University, Milan Usage Restrictions For journalistics purposes only License Original content Disclaimer: AAAS and EurekAlert! are not responsible for the accuracy of news releases posted to EurekAlert! by contributing institutions or for the use of any information through the EurekAlert system.