Turning the tide in administering parental benefits (IMAGE)

Norwegian University of Science and Technology

Turning the tide in administering parental benefits

Caption

NAV, the Norwegian Labour and Welfare Administration, is on Facebook, which allows the agency to quickly answer generic questions about benefits. Recently the public agency changed its working method in the middle of implementing a new software solution for paying parental benefits. Now it takes mere seconds to process an application for parental benefits and most can be processed automatically.

Credit

The Norwegian Labour and Welfare Administration

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