A pile of cardboard boxes from online shopping. (IMAGE)
Caption
Many online shoppers have become accustomed to free and lenient return policies, but that may change as retailers look to offset rising costs. New research indicates retailers who roll out targeted policies may have better success.
Credit
Photo by Rachel Cramer/Iowa State University.
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Credit must be given to the creator. Only noncommercial uses of the work are permitted. No derivatives or adaptations of the work are permitted.
License
CC BY-NC-ND