News by Subject Social & Behavior

Chatbots, which use artificial intelligence to simulate human conversation through voice commands or text chats, incur almost zero marginal costs and can outsell some human employees by four times, so why aren't they used more often? According to new research, the main contributor is customer pushback.

New research from Michigan State University identified characteristics and gender-specific behaviors in kids that could lead them to become juvenile hackers. The researchers assessed responses from 50,000 teens from around the world to determine predictors of hacking and are the first to dig into gendered differences from a global data set.

CATONSVILLE, MD, September 16, 2019- According to new research published in the INFORMS journal Marketing Science, companies can improve sales performance when they adjust sales commissions for the sale of more popular items. Further, the researchers found that when companies provide incentives to the sales force, that is more cost-effective than offering consumers discount pricing. The research centered on automotive sales at the dealership level.

A study of nine emergency department residents reports inconsistencies between the electronic medical record and physicians' behaviors observed and recorded during patient encounters. Resident physicians were shadowed by trained observers for 20 encounters in this study conducted at emergency departments in two academic medical centers. The study quantified the review of systems (when patients are asked questions about different organs) and physical examinations documented by physicians and what observers confirmed.

In a recent study, MIT Sloan Professor David Rand, in collaboration with Kyle Peyton of Yale University and Professor Michael Sierra-Arévalo of the Rutgers School of Criminal Justice, provide the strongest evidence to date in support of the use of Community Oriented Policing (COP).

There are more than 60 million business pages on Facebook and that number is from 2017. With those pages come scores of positive and negative posts generated by Facebook users. What researchers have seen is companies have very little control over what customers post, and negative posts can severely damage brands.

Do data privacy concerns disproportionately affect people who access the internet primarily through cell phones? New research from the Annenberg School for Communication at the University of Pennsylvania and the School of Communication and Information at Rutgers University indicates that cell-mostly internet users are more likely to be exploited online, be victims of data leaks, have less knowledge of phone security practices, and have attitudes of resignation with regard to their agency over their data.

Two studies recently published in EPJ Plus show that today's analytical techniques are sufficiently advanced to differentiate between authentic historical artefacts and those that aren't quite what they seem.