A new study examined the decisions around the pricing and return policies of a retailer with both stores and online sales to help explain why some firms opt to fully refund customers for their returns while others charge a fee for online returns. The findings offer guidance to retailers about pricing and policies on returns and refunds.
Job performance has long been understood to be the primary equalizing factor affecting promotions for men and women in the workplace, but research shows, women don't gain as much from the same performance improvements as men do. New research in the INFORMS journal Information Systems Research shows training plays an important part in promotions for women in the field of information technology.
According to an article published by a team of researchers from the Medical College of South Carolina, Harvard Medical School and the University of Michigan in the Journal of General Internal Medicine, similar factors cause both medical intern burnout and depression. These findings can be used to identify and treat burnout as well as mitigate the risk of burnout by modifying workplace factors.
Businesses don't typically disclose information to consumers on how much it costs to produce a product. However, new research in the INFORMS journal Marketing Science provides evidence that doing so can increase consumers' purchase interest by more than 20%.
A new study looked at more than 1,300 retail banking sales teams in a large regional bank to explore whether groups vary in how they convert resources into performance. The study found that resources are generally helpful, but groups differ in the results they achieve. The variation is also largely associated with the group's coordinated attention - specifically, their patterns of email communication. The findings have implications for how firms can operate more efficiently.
In the wake of a disaster, many people want to help. Researchers have now developed tools to help emergency response and relief managers coordinate volunteer efforts in order to do the most good.
A new analysis of earnings inequalities by an international team of 27 researchers has found that the between-workplace share of wage inequality is growing in 12 of 14 high-income countries studied, and that the countries vary a great deal in their levels and trends in overall earnings inequality.
COVID-19 is not the only public health crisis in the United States. There is a danger that extreme mitigation could result in a disastrous socio-economic situation which could potentially case a greater public health crisis.
While the concept of crowdfunding is still in its early phases of development, a group of marketing researchers have conducted a study that reveals the most powerful drivers behind effective crowdfunding campaigns. According to the researchers, there are three primary mechanisms that serve as the major drivers of crowdfunding campaigns that yield results.
A study conducted by two associate professors of marketing at The University of Texas at Arlington shows that people are more likely to base decisions on anecdotal information instead of facts when they feel anxious and vulnerable. Traci Freling and Ritesh Saini, both in the College of Business, published 'When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias' in Organizational Behavior and Human Decision Processes.